The Convergence of Physical Assets and Digital Intelligence In today's fast-paced industrial and consumer markets, understanding the status, history, and specifications of physical products is more critical than ever. Whether it is a piece of high-value manufacturing equipment, a retail product, or a corporate asset, having instant access to its documentation, 3D structure, and maintenance history is a game-changer. This is where Digital Twins and Product Passports come in. We are thrilled to announce the launch of our new Digital Twin service. This update allows you to create a dynamic digital passport for any physical asset, bridging the gap between physical items and digital intelligence (Phygital) seamlessly. What is a Digital Twin Product Passport? A Digital Twin is a digital representation of a physical product, machine, or asset. By scanning a customized QR label attached to the physical asset, users—whether they are field technicians, maintenance engineers, or consumers—are instantly routed to a comprehensive, mobile-optimized landing page. This page hosts the asset's specifications, service history, and an interactive 3D viewer. Key Features of the Digital Twin Platform Interactive 3D & Augmented Reality Viewports: Upload lightweight .glb or .gltf models to allow users to inspect the asset in 3D. Using mobile AR, technicians can project the 3D model directly into their workspace for detailed visualization. Bitsy AI Knowledge Agent: Every Digital Twin can be pre-loaded with product manuals and troubleshooting guidelines. Scanners can chat with our platform AI, Bitsy, to ask questions about error codes, usage instructions, or operation procedures, getting instant answers sourced directly from the manual. Technician Logbooks & Service History: Authorized service technicians can check in, log maintenance tasks, update status (Operational, In Maintenance, Critical Failure), and keep an audit log of service events on a dynamic timeline. GPS & Tracking Analytics: Monitor when and where assets are scanned to track deployment geography, scan volume, and usage patterns. How to Set Up Your First Digital Twin Create the QR Code: Navigate to the QR wizard and select the Digital Twin tab. Enter the product name, serial number, and optional 3D model URL or troubleshooting manual text. Attach the Label: Generate and print the high-durability QR label and place it on your physical asset. Manage and Log: Access the Digital Twins Dashboard to monitor status, review logs, and update the specifications as your asset portfolio scales. With Digital Twins, you can reduce equipment downtime, streamline field operations, and give customers unprecedented transparency into product lifecycles.